June 11 2015
When it comes to the decision-making process, Coach Jimmy Johnson has some good advice. He says, “Give people enough guidance to make the decisions you want them to make. Don\'t tell them what to... View More
June 10 2015
Cloud Labs Kft announces that Cloudifile, its free cloud file encryption client software, launches a Mac OS Beta today. Cloudifile automatically encrypts data for secure cloud-sharing and local file storage.... View More
June 10 2015
Upland Software, Inc., a leader in cloud-based Enterprise Work Management applications, today announced that the latest version of its FileBound document and workflow automation application is now available.... View More
June 10 2015
Software as a service (SaaS), the advancement of scanning and printing capabilities and even mobile technologies are playing a vital role in the evolution of the document outsourcing industry. The innovations... View More
June 9 2015
In a recent conversation with a vice president, he threw his hands up in frustration as he told me how exasperated he was trying to figure out the cause of a customer crisis. He pointed at his email screen... View More
June 8 2015
Barcode technology was created in the 1940s and has really taken off in adoption rates ever since the 1970s. Today, it’s widely used in industries like retail, transportation, healthcare, logistics,... View More
June 5 2015
Watch this short video with our Editor Allison Lloyd for this quick review of Gartner's 2015 Magic Quadrant for the CRM Customer Engagement Center and the trends for customer engagement. ... View More
June 4 2015
When a vendor acquires another product and puts (vendors will say \"integrate\") that tool within an existing “suite,” it usually comes with a key side effect: overlapping features across multiple... View More
June 3 2015
A lot has been written about how mail and electronic delivery can work together. A good example of this is mailing a customer an abbreviated catalog to entice the reader to go online to view the full product... View More
June 2 2015
Recently, I took a breather in the United Kingdom (UK) for a few weeks, midway through the spring conference season that we often complain about but secretly really enjoy. Each conference season—both... View More
June 1 2015
One of my favorite magazines is Architectural Digest. I like it because it portrays design as more than just creating something amazing. The designers featured in the magazine realize design is all about... View More
May 28 2015
Rightsizing your printer fleet is a critical and a fundamental part of your outsourced managed print engagement. Ensuring that a company’s professionals have access to the devices they need to support... View More
May 27 2015
Radical transformations in customer communication are underway in almost every industry segment. We heard it firsthand from insurers, banks, service providers, governments and utilities during the 2015... View More
May 26 2015
One of the most important barriers to building and executing an enterprise-wide document strategy is how you define the word “document.” Last summer, we published a piece by John Knotts in... View More
May 21 2015
The term customer communication management (CCM) has always been something of a misnomer in my mind—a cumbersome, 11-syllable phrase to describe composing and distributing bills, statements, policies... View More
May 20 2015
Recently, a top headline in my local newspaper (yes, I said newspaper) announced that every student in the entire school district will have an iPad by next year. This might not be the \"newest\" topic,... View More
May 19 2015
With all the hype about Big Data and predictive analytics, we are seeing a plethora of technology providers tout how great their analytics capabilities are. Analytics is the new black! Predictive analytics... View More
May 18 2015
If you are one of the more than 100 million customers who have purchased or licensed Microsoft SharePoint, you’ve probably adopted the platform to improve a spectrum of operations, ranging from optimizing... View More
May 8 2015
Ferrari is a car manufacturer that, in recent years, has introduced its brand name to a lot of other products that have nothing to do with cars. Electronic document management (EDM) is not one of them,... View More
May 7 2015
Not so many years ago, when you asked about enterprise content management (ECM), it was common to hear the words, “ECM is nice, but I do not consider it to be mission critical like my finance or... View More