George Dunn

Our independent consulting studies find that by utilizing electronic content management (ECM) and workflow technologies, an organization can improve document access time, process quality, efficiency and...

Many of the comments I hear from executives regarding information governance planning include: \"We don’t want to boil the ocean.\" \"There are too many conflicting definitions.\" \"No one follows...

In a recent conversation with a vice president, he threw his hands up in frustration as he told me how exasperated he was trying to figure out the cause of a customer crisis. He pointed at his email screen...

I’ve been hearing a lot of angry outbursts from workers, frustrated with shared “group” level electronic content management (ECM) systems. Complaints include: It takes too long to index...

Culture can be defined as the ideals, beliefs, behaviors and morals of an organization. Some describe culture as the \"soul” of an organization. However, if the culture is not clear or aligned with...

Re-engineering process improvement methodology and workflow technology, as applied to content routed in email and paper, can result in a dramatic reduction of product/service cost and non-value added steps....

Applying Six Sigma process improvement methodology and electronic content management (ECM) technology to documents currently stored in email, shared network drives and paper can result in a significant...

LEAN and digital signature technology results in 79% improvement in efficiency, 78% reduction in waste and customer service response time decreased from 2 or 4 days to ½ day. What is LEAN?LEAN,...

What are paperless technology abilities, risks and benefits? Abilities include functionality to capture, receive, store, index, version, route, approve, manage, retain and dispose of electronic content....

Why process innovation and paperless technology? Paperless technologies, such as scanning, capture, recognition, digital signature, electronic content management (ECM), workflow and retention/disposition,...

What is the return on investment (ROI) analysis that will result in the purchase of workflow software? Given the ability of workflow, especially when combined with enterprise content management (ECM) and...