Nick Romano

Mr. Romano specializes in business process reengineering for enterprises migrating to new document delivery solutions. His primary expertise is on implementing messaging and personalization strategies, workflows and ROI tracking. He is a popular international speaker on the implementation of successful document solutions, with topics ranging from design, messaging and personalization to shop floor automation and advances in document delivery. He is a graduate of McMaster University in Hamilton, Ontario with a Bachelor's Degree in engineering and management.

The Importance of Becoming a Digitally Mature Company

Aug. 17 2015

In an earlier post, I discussed the growing importance of workplace experience for the largest demographic in organizations today—millennials. Wanting a collaborative work culture and prioritizing...

Your IT Team Can Expect These Improvements With a New Breed of CCM Solutions

July 22 2015

Information technology (IT) professionals involved in the day-to-day of customer communications management know first-hand the pressures of delivering against tight deadlines, dealing with the ongoing...

Millennials and the Worker Experience: The Other Experience Worth Our Attention

July 9 2015

I recently ran across a blog by Michael Fitzgerald, a senior analyst at the research and consulting firm Celent, commenting on millennials and their influence on today’s customer experience in the...

Effective Document Design Integrates Both Style and Substance

June 1 2015

One of my favorite magazines is Architectural Digest. I like it because it portrays design as more than just creating something amazing. The designers featured in the magazine realize design is all about...

Leveraging Content Life Cycle Management: The Next Step in Customer Messaging

April 29 2015

I think it would be safe to say that most everyone in financial services, insurance, healthcare, utilities or any other industry vertical that needs to consistently communicate with its customers knows...

Implementing a Team Approach to Attracting and Retaining Customers

April 7 2015

Insurance organizations make very substantial investments to attract new customers and reach new markets, only to risk losing loyalty as a result of poor customer communications that can erode customer...