-
Include All Relevant
Stakeholders: Don't make collaboration an
IT-driven decision; make sure you have broad organizational input and support.
-
Use A Benchmark Assessment: Define the right strategy by implementing a structured assessment tool
based on best practices from multiple industries.
-
Start With The Business: Identify key
business objectives, and build the rest of your plan from there. Without a known
and measurable goal, you will never know if your investment is adding value.
-
Determine Who Needs What: Cut costs by
provisioning the correct level of capabilities for each segment of a
heterogeneous workforce.
-
Create
a comprehensive "personal responsibility" policy: Instead of creating a different use policy for various collaboration
platforms, create a single context-specific policy that focuses on the
responsibilities of each individual.
-
Evaluate Collaboration Technology Across Four Categories: Information-sharing, communications, social networking and an
integrated user experience across all tools.
-
Identify Key Metrics: To link
technology investment to business impact, a collaboration strategy will mandate
metrics on adoption, use and impact.
-
Gauge Service Delivery: Prioritize and
assess gaps concerning global operations, regional deployments and local
administrators.
-
Establish A Change
Management Strategy: This will help pinpoint the
technology requirements of unique workforces and ensure proper adoption.
-
Line Up Your Collaboration Strategy With Strategic Vendor Relationships: Not only could pricing and licensing terms be
attractive, but benefits may also accrue in the areas of service and support.
ROB KOPLOWITZ
[www.forrester.com] is a principal analyst at Forrester
Research, where he serves information and knowledge management professionals. He
will be presenting at Forrester's IT
Forum 2010, May 26-28 in Las Vegas, Nevada.
|