Home /Result for tags: "Customer Experience"
March 12 2015
“Organizations which unify customer communications management (CCM) and web content management (WCM) will receive higher value and improve customer experience versus organizations that keep CCM and... View More
Sept. 17 2015
If 2016 is anything like every other year, your news feed in the new year will start off with tweets, posts and articles about “Trends in Communications for 2016.” For all the buzz on the... View More
Aug. 17 2015
In an earlier post, I discussed the growing importance of workplace experience for the largest demographic in organizations today—millennials. Wanting a collaborative work culture and prioritizing... View More
Aug. 19 2015
The GMC team is having many discussions lately about the future of communications, and we started talking about the exciting short- and long-term communication opportunities of wearables, Internet of things,... View More
Sept. 9 2015
As you might have noticed, our special GRAPH EXPO/ARMA 2015 issue represents the sometimes-contentious marriage of two worlds—print and digital. While they’re not necessarily the yin to each... View More
Sept. 16 2015
For the past 12 months, Dr. Joe Webb, director of WhatTheyThink's Economics and Research Center, has been detailing a significant uptick in commercial printing shipments over year-ago numbers. In his... View More
June 22 2015
This marks my third year attending the DOCUMENT Strategy Forum (DSF), and each year, I learn something new and talk to interesting people. Some of the ideas are not new, but I did come away with some changed... View More
April 22 2014
Many forms require signatures. At the same time, many forms are signed when they don\'t really need to be. Signatures are a workflow conundrum, slowing down business processes and preventing many forms... View More
June 30 2009
Organizations are increasingly channeling the power of the web to advance their marketing strategies. Even in these times, customer acquisition remains top-of-mind for key managers, but it should never... View More
Dec. 17 2014
Today, more than ever, having an effective mobile strategy is key to effective customer communications. Mobile devices have become a way of life for consumers to get content, read mail and stay in touch... View More
June 2 2014
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces major updates to the Dispatcher Phoenix family of workflow automation product offerings, which include industry-specific... View More
March 18 2015
You have spent (and continue to spend) hundreds of thousands of dollars on your website. You have a full-time staff to update the content, monitor traffic and enhance your site. The site is good, or very... View More
Nov. 21 2011
Last month, I put forth the values of QR codes as a marketing tool and as a real-world interface to your Internet presence through your customer, or potential customer's, smart phone. After penning that,... View More
March 17 2015
On the heels of the recent e-SignLive™ by Silanis and Xpertdoc Technologies Inc. partnership announcement, both companies announced today at Microsoft Convergence an integrated solution that supports... View More
April 4 2014
Solimar Systems, Inc., a leading global provider of production printing and secure document delivery solutions, today announced the release of SOLsearcher™ Enterprise (SSE) version 3.6, a powerful... View More
Jan. 29 2015
Of course, all portal vendors would answer \"yes\" to that question. Many will point you to the fact that you can write a responsive portal template that can show portal content on mobile devices, but... View More
July 11 2013
Shifts in consumer behaviors, business policies, technologies and services have driven sustained changes within the presentment and payment markets in the United States. This can be seen in the strong... View More
July 12 2010
Adeptol and Ricoh Americas Corporation, a leading provider of digital office equipment and advanced document management solutions, announced the successful integration of the Adeptol Document Viewer into... View More
May 20 2015
Recently, a top headline in my local newspaper (yes, I said newspaper) announced that every student in the entire school district will have an iPad by next year. This might not be the \"newest\" topic,... View More
April 27 2015
In an ideal world, workers would easily be able to move seamlessly between paper, digital and even legacy formats from any information technology (IT) platform that they wished. Integration of information... View More