Home /Result for tags: "Customer Communications Management"
June 2 2010
In my first column, we established that the design of customer communication documents (including paper, web, SMS, etc.) is always about people — managers, project teams, internal stakeholders, end... View More
Aug. 6 2012
The most important question to ask internally as a company considering issuing a request for proposal (RFP) should be, "Is this really what we as a company want/need to do?" Writing and managing a RFP... View More
Dec. 7 2010
RSD, a leading provider of information governance solutions for the enterprise, announced a strategic partnership with GMC Software Technology, the standard in personalized communication. Today's enterprise... View More
Oct. 20 2014
Whoosh!!!!!! Was that the sound of your customers or technology passing you by? If you’re still printing and mailing the majority of the communications and interactions that you have with your customers,... View More
July 9 2014
Xpertdoc Technologies Inc., a Montreal-based company offering award-winning document output solutions, has earned Celent’s prestigious Xcelent Functionality 2014 award for its Customer Communications... View More
May 5 2015
EventEvolution Management Inc., producers of DOCUMENT Strategy Forum, is excited to announce that its 2015 Opening Keynote on Tuesday, May 12th at the Hyatt Regency, Greenwich, CT, will feature David Mario... View More
Dec. 15 2014
In the last issue of DOCUMENT, we focused on some macro trends in the transactional market in North America based on in-depth surveys we recently conducted with large third-party transactional operations... View More
Nov. 26 2012
Pitney Bowes Inc. (NYSE: PBI) today announced Stamford-based Movable Media and New York-based XYVerify as the winners of the Company's first Entrepreneurial Competition. The winners of the inaugural innovation-focused... View More
July 20 2015
The Internet of things (IoT) will likely be one of the most powerful accelerators for digital transformation in our industry. That said, we at IDC predict that the worldwide IoT market will grow from $655.8... View More
Oct. 16 2012
TransCentra, the leader in multichannel billing and payments solutions and software to companies nationwide, announced its ranking on the 2012 FinTech 100. The annual, international listing represents... View More
Jan. 5 2015
In October, I wrote about the IDC Print and Document Management (PDM) MaturityScape. The IDC MaturityScape provides a model that enables an organization to assess its print and document management maturity,... View More
Jan. 31 2010
Doing more with less has become the mantra of the day. In the current recessionary economic environment, organizations are constantly being challenged to get more done with fewer resources. Accounts payable... View More
Oct. 1 2009
Outsourcing has been one of the most talked-about business topics in 2009. With the current recession, companies are continuing to reduce costs, eliminate overhead and streamline operations with an eye... View More
May 26 2010
Aug. 6 2014
Looking at the 28 topics that DOCUMENT Media highlights for subscribers and knowledge management (KM) practitioners on its website, I couldn’t help but notice that some of them were direct contributors... View More
Dec. 29 2014
If data isn’t the lifeblood of an organization, it is, without question, a critical component in its success. Analogous to the role of water in a hydroelectric plant, data powers an organization,... View More
Aug. 18 2014
Information governance, as an industry, has been maturing and coming to the forefront at many leading organizations. I’ve had the opportunity to see much of this maturation at various organizations... View More
July 8 2014
EventEvolution Management Inc. is pleased to announce that the 2015 DOCUMENT Strategy Forum will be held on May 12-14, 2015 at the Hyatt Regency, in Greenwich, CT once... View More
Aug. 12 2012
Levi, Ray & Shoup, Inc. (LRS) announced it has become a Silver partner in the HP Solutions Business Partner Program, enabling it to provide greater integration of its output management software with... View More
July 9 2015
I recently ran across a blog by Michael Fitzgerald, a senior analyst at the research and consulting firm Celent, commenting on millennials and their influence on today’s customer experience in the... View More