Home /Result for tags: "Customer Experience"
Oct. 6 2010
As we continue to track the increasing consumer demand for multi-channel (electronic) communications, it's no surprise that enterprises have accelerated their efforts to match that need. Most of our clients... View More
July 7 2015
Everyone is talking about information governance (IG) and how it can be used to manage the rapid pace of electronic information growth. IG is defined by Gartner as, “The specification of decision... View More
Nov. 10 2014
Previously, I wrote about the paradigm shift in document management, and judging by the response, I hit a nerve. What I hit on was a small part of the struggle we face to do what is right for our firms,... View More
April 30 2014
Surprise! Your company is not the center of the universe. Unfortunately, too many companies think of themselves as being the center of their customer\'s universe. While this “may” be true for... View More
Feb. 10 2015
Paper is still a dominant part of many organizations, clogging and slowing processes. There are many reasons for it being present, including human reluctance to eliminate it. This is intriguing since many... View More
Jan. 24 2010
Solimar Systems, Inc., a leading global provider of production printing and secure electronic document delivery solutions, has announced enhanced functionality for its SOLsearcher Enterprise (SSE) product.... View More
July 29 2014
Despite advancements in mobile technology and an ongoing transition to digital technologies, many businesses today continue to work in traditional paper-based workflows that are extremely inefficient and... View More
June 9 2014
Broadridge Financial Solutions, Inc. BR -0.43% and Pitney Bowes Inc. PBI +0.29% today announced the formation of a joint venture and launch of a technology platform named Inlet ™ that will make it... View More
July 30 2015
While on the surface, adopting electronic signatures looks pretty slick: send a document, get it signed and, badda bing, you’re done. Well, not so fast there Hondo—these are some of the major... View More
April 9 2014
As part of the implementation planning process for a cloud-based content management system, the migration of existing documents and content should be considered. Many cloud content management systems (CCMS)... View More
June 22 2009
A key to effective decision making in organizations is the ability to quickly access correct information in order to make decisions in a timely manner to support customer requirements, to meet service... View More
April 30 2015
Customers are the lifeblood of any business. If a business fails to serve its customers well, the business itself will ultimately fail. It is this old wisdom that is driving businesses forward to invest... View More
Feb. 20 2014
Pierre de Muelenaere, President & CEO I.R.I.S. Group; Mikel Irizar, SVP Marketing Scytl; Jean-Pierre Marcelle, COO Wallonia Foreign Trade and Investment I.R.I.S., member of the Canon Group and provider... View More
July 24 2014
It’s 2014, so why are digital document delivery and paperless adoption still thorny problems that seem like they should have been solved years ago? In a world where consumers adopt compelling new... View More
Nov. 21 2011
» Note: For Part 1 of Mr. Gingrande\'s article, Click HERE. Additional complications Because preservation efforts in the analog world conceive the work as a physical artifact, archivists were forced... View More
Dec. 2 2014
There are many instances throughout various business transactions where a signature is required on a document. While this is to be expected, the way signatures are applied can and does have a significant... View More
Aug. 5 2014
The age of the customer brings new forms of disruptive events that have redefined what business agility means for banks. Traditional events, such as business downturn, cost pressures and regulations, are... View More
June 24 2015
EventEvolution Management Inc. is pleased to announce that the 2016 DOCUMENT Strategy Forum will be held on May 10-12 at the Hyatt Regency O’Hare in Chicago, IL—returning to the venue where... View More
May 13 2010
Whether you are a fan or foe, believer or naysayer, the mantra of the paperless office is still here and, to a degree, getting louder. This fact brings a couple of questions to mind: First, what is driving... View More
May 8 2015
Ferrari is a car manufacturer that, in recent years, has introduced its brand name to a lot of other products that have nothing to do with cars. Electronic document management (EDM) is not one of them,... View More