Home /Result for tags: "Customer Experience"
April 1 2014
Electronic billing makes so much sense. Yet, two market traits surprise me: 1. 80% of all electronic payments start out as a paper invoice. 2. Businesses continue to apply the same strategies hoping to... View More
Nov. 7 2011
Pitney Bowes Inc. (NYSE: PBI - News) announced that it has signed a strategic alliance agreement with full-service customer communication solutions provider Allison Payment Systems for the Volly secure... View More
Oct. 22 2014
If you are not a believer in the 100% paperless office, how about taking steps towards achieving a paper-light office? I know based on my first-hand experience that organizations can successfully create... View More
April 28 2015
If your job is to produce documents, whether you are in-house or a service provider, most likely, your clients need your help—help that you are uniquely qualified to deliver to them. Clients work... View More
Aug. 3 2015
Nearly every day, I read about companies struggling to grow revenue. So, what do they do? They resort to corporate restructuring (they sell assets, spin off a division, set up a real estate investment... View More
May 2 2010
Document management and imaging company, V1 Document Management announces the American launch of its electronic document management (EDM) green meter. This green meter, thought to be the first document... View More
March 24 2015
The other day, while with a group of friends, someone told us he lived in the penthouse of a building. Most people stopped talking and looked at him. Nobody asked where the building was, the address or... View More
June 4 2014
At the end of the day, it’s all about cash flow–how to improve cash flow and lower collection costs by growing electronic payments. Every department in an organization plays its part. Healthy... View More
June 3 2014
Whether you’re planning to rewrite all your documents to improve your customer’s experience or planning to migrate them from a legacy platform to a modern publishing system and possibly convert... View More
Sept. 21 2009
Part 1 of Mr. Krishna's column dealt with the 'acquire' and 'serve' sections of the customer life cycle with in-depth analysis of microsites and social media (read part 1). Part 2 cinches up the cycle... View More
Feb. 11 2014
Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation, releases Cloud Portal Office, a first-of-its-kind software solution designed for an increasingly mobile... View More
Sept. 9 2013
Neopost USA, a leading creator of scalable business solutions for the postal and related digital communications industry, today announces the launch of its Delivery Preference Manager (DPM), a unique solution... View More
April 10 2012
Going paperless seems simple enough in concept, but when it comes to execution, many companies are paralyzed by a loss of control. Many wonder what will happen by giving the customer an opportunity to... View More
June 16 2015
It has become popular to disparage the early, mainstream enterprise content management (ECM) companies like FileNet, OpenText and Documentum. The typical comments are along these lines: “They failed... View More
July 31 2014
As the pendulum continues to swing away from paper to eBilling, it is important to know the total value of eDelivery vs. paper. Clearly, there is a cost savings, turning a 50-plus cent bill into a fraction... View More
March 23 2015
For the last two years or so, a shift has been occurring—and a gap developing—in the customer communications management (a.k.a., document automation) market. More and more analysts, vendors... View More
July 21 2015
GMC Software (GMC), a leader in customer communications management, today announced the general availability of GMC Inspire R10. GMC Inspire R10 brings a solution to the market that has more than 500 new... View More
Oct. 6 2010
As we continue to track the increasing consumer demand for multi-channel (electronic) communications, it's no surprise that enterprises have accelerated their efforts to match that need. Most of our clients... View More
July 7 2015
Everyone is talking about information governance (IG) and how it can be used to manage the rapid pace of electronic information growth. IG is defined by Gartner as, “The specification of decision... View More
May 21 2015
The term customer communication management (CCM) has always been something of a misnomer in my mind—a cumbersome, 11-syllable phrase to describe composing and distributing bills, statements, policies... View More