If your job is to produce documents, whether you are in-house or a service provider, most likely, your clients need your help—help that you are uniquely qualified to deliver to them. Clients work... View More
At a recent forms management conference, the comment was made that, after approximately 30 years of existence, the electronic forms industry has not progressed very far. It seems that most forms available... View More
Question: How do you partner with the IT/development resources for your capture platform during the process of designing or optimizing forms? JOHN KNOTTS @johnrknotts So, this is a tactical solution to... View More
GMC Software Technology (GMC), a leader in customer communications, today announced that Pacific Life’s Retirement Solutions Division has chosen GMC Inspire’s single platform software to help... View More
Information technology (IT) professionals involved in the day-to-day of customer communications management know first-hand the pressures of delivering against tight deadlines, dealing with the ongoing... View More
In October, I wrote about preparing to switch to digital-first communications. If you are considering digital first, you may be thinking about the implications that it has for both your internal organization... View More
Pitney Bowes Inc. (NYSE:PBI) today announced Mailstream On Demand, giving small and medium-sized businesses (SMBs) an outsourced solution to better manage their transactional document design, production... View More
Another new year has begun, and I’m faced with the trade-off between making predictions for 2015 and taking stock of things in my life as they sit today. While, certainly, I’d much rather look... View More
For purposes of discussion in this article, the term document is defined as \"recorded information or an object which can be treated as a unit.\" Document management, often referred to as document management... View More
Companies from all industries spend millions of dollars to produce and deliver millions of customer documents each month. Account statements, invoices, pack slips–these are just a few of the many... View More
Customer preference is about doing business with the customer—in a way that works for the customer. So, why do most conversations about customer preference almost instantly turn into discussions... View More
When I joined this industry as a document designer in the mid-1990s, I used a script-based tool with limited capabilities to visually confirm changes that I made to a document. As a result, I spent a great... View More
Insurance organizations make very substantial investments to attract new customers and reach new markets, only to risk losing loyalty as a result of poor customer communications that can erode customer... View More
GMC Software (GMC), a leader in customer communications management, today announced the general availability of GMC Inspire R10. GMC Inspire R10 brings a solution to the market that has more than 500 new... View More
Forms management, for many organizations, is a strategic function. It is strategic because forms support every workflow process in the organization. Accordingly, every organization—large and small,... View More
Recently, a top headline in my local newspaper (yes, I said newspaper) announced that every student in the entire school district will have an iPad by next year. This might not be the \"newest\" topic,... View More
Whether you’re in insurance, government or any other financial industry sector, the millennial generation has put every industry on high alert and forced executives to rethink their strategies enterprise-wide.... View More
One of my favorite magazines is Architectural Digest. I like it because it portrays design as more than just creating something amazing. The designers featured in the magazine realize design is all about... View More
