Kofax plc (LSE: KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today announced that it has acquired Kapow Technologies, Inc.,... View More
In a time where brand loyalty is shrinking and you are being judged in every single interaction with a customer, is it any wonder that organizations are constantly talking about competitive differentiation?... View More
Metalogix Software, the trusted provider of content lifecycle management solutions for Microsoft® SharePoint®, Exchange® and Cloud platforms, announced the purchase of Syntergy's SharePoint... View More
In a previous post, I talked about defining the value of your information assets in terms of revenue—how the business makes its money. Well, the opposite is also equally important: the negative costs... View More
Here we are in October already, a month known for tricks, treats and scary things lurking about waiting to frighten you. While it is a time for fun and social interactions, it is not a time you want to... View More
If you are one of the more than 100 million customers who have purchased or licensed Microsoft SharePoint, you’ve probably adopted the platform to improve a spectrum of operations, ranging from optimizing... View More
The other day, while with a group of friends, someone told us he lived in the penthouse of a building. Most people stopped talking and looked at him. Nobody asked where the building was, the address or... View More
Customer engagement management (CEM) is the practice of optimizing the lifetime value of customers. CEM is significantly influenced by customer communication practices and has seen rapid growth and adoption... View More
To quantify the cost benefits of predictive coding and technology-assisted review, Catalyst Repository Systems, Inc., the leader in secure, cloud-based e-discovery software that simplifies e-discovery... View More
It was not so long ago that we were excited about metadata and indexing, data capture with optical character recognition (OCR) and intelligent character recognition (ICR) and the integration of document... View More
In this series, we moved through the steps CapStone typically follows in any plant evaluation: Evaluate, Automate and Validate. In this post, we will explore the last step: Demonstrate. If you have agreed... View More
When a vendor acquires another product and puts (vendors will say \"integrate\") that tool within an existing “suite,” it usually comes with a key side effect: overlapping features across multiple... View More
Systemware, a leading provider of enterprise content management (ECM) solutions, today announced the launch of Content Cloud 6.0, an intelligent content network responsible for capturing, managing, storing... View More
Laserfiche is pleased to announce that it is supporting the Microsoft® SharePoint® Server 2010 launch wave by sponsoring a number of Microsoft Solution Days in both the U.S. and Hong Kong. As a... View More
The age of the customer brings new forms of disruptive events that have redefined what business agility means for banks. Traditional events, such as business downturn, cost pressures and regulations, are... View More
DocuWare’s information security management system meets all the requirements laid out by international standard ISO/IEC-27001. This was recently confirmed when DocuWare, a global document management... View More
Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation, announces the launch of two high-speed monochrome MFPs. The new MX-M654N and MX-M754N workgroup document... View More
Records management is the effective and systematic control of an organization’s records, regardless of medium, through their entire life cycle–from receipt or creation until their final disposition.... View More
