Retaining existing customers and effectively reaching out to acquire new customers is the goal of every business, but rising costs and a persistent recession have made it more important than ever that... View More
Today, as never before, records and information are critical success factors for all types of corporations. Records have become assets that are as important for the corporation to manage as their fixed... View More
The other day, a 20-something told me that the best way to reach her is to text her, and that if I want to keep current with her, I should visit her Facebook page. She checks email only occasionally and... View More
Frost & Sullivan defines dynamic publishing as a value chain of software products that enable the creation, repurposing, publication and delivery of content across a variety of medium. Dynamic publishing... View More
Mobile remote deposit capture refers to the use of camera equipped mobile phones to deliver RDC capability. The phones serve as the image capture device (scanner) and user interface for running the application.... View More
Effective records and retention management programs are critical to achieving compliance objectives and mitigating legal risk. However, enterprises face complex and shifting scenarios as they contend with... View More
One of the hallmarks of long-term success is recognizing opportunities during times of adversity and leveraging them for long-term success, even when the move may seem counterintuitive to those who have... View More
The rules have changed: Title IV, Section 403 of the Emergency Economic Stabilization Act of 2008* requires the reporting of adjusted cost basis information for covered securities to the Internal Revenue... View More
Today, smartphones, laptops and removable media provide opportunities for businesses to increase productivity by transforming a workplace formerly constricted by office location and core hours to one where... View More
In our world of content technologies, we are at a point where current technology offerings considerably lag behind the needs and expectations of the buyer. A particularly obvious example is in the area... View More
This past year has taught all of us a lot about ourselves, the way we run our businesses and the true relationship we have with our customers. In a golden age of excess, businesses have let go of efficiency... View More
With advancements in digital print technologies and an increasing number of success cases for color in transactional and TransPromo documents, one could argue that the case has been made for digital color.... View More
The opportunity is right under our noses. Today's content, document and process management technologies already allow us to communicate with millions of our customers in more engaging and reader-friendly... View More
Whether you believe Web 2.0 is a significant departure from the original web or merely a logical evolution of the tools that built Web 1.0, as Tim Berners-Lee (the guy behind the WWW) believes, these emerging... View More
Outsourcing has been one of the most talked-about business topics in 2009. With the current recession, companies are continuing to reduce costs, eliminate overhead and streamline operations with an eye... View More
A business process - at its highest level - is any activity that helps an enterprise achieves its goals. Packaged and industry-specific applications form the transactional backbone for most critical business... View More
The high-tech approaches of fighting spam vary widely. The most sophisticated anti-virus, antispyware and anti-spam software programs employ algorithms that attack spam from a broad, structural perspective,... View More
Only a few years ago, the idea of mobile content management was a novelty; today, it is mainstream. The basics of the technology, such as smartphones, have been available for a number of years, but the... View More
The magnetic ink character recognition (MICR) market is proving to be tremendously resilient in the face of daunting challenges. Despite declining check volumes around the world, millions of MICR documents... View More
Summer has come and gone, and economic conditions seem marginally better than they were when I wrote my February column (I think the terminology is "less worse"). To survive the recession, most companies... View More