The growth of email use in business has ballooned over the past decade, and knowledge workers today send and receive more than 25,000 email messages per year, a burdensome volume in many ways. Studies... View More
Perhaps the most document-specific rule of evidence concerns the often misunderstood best evidence rule, which derives from 18th century English common law. The rule states that to prove the contents of... View More
As we turn the 2010 corner, most organizations are cautiously optimistic about the economic recovery. The majority of the firms Madison Advisors has worked with in the past year have identified that cutting... View More
Editor's Note: This is the second part of a yearly feature by Celent. Read part 1, which analyzes IT bank spend for 2009 and previous years. The financial services industry has evolved greatly over the... View More
If there was one key learning gained by IT professionals this year, it is the need for increased efficiency and productivity. Improving workflow is a crucial, valuable and cost-effective way to do this,... View More
We are all being forced to do more with less during the recession. For transaction shops, just creating and delivering documents is no longer sufficient. Tighter customer-focused marketing campaigns using... View More
People. Hire essential personnel to respond and conduct recovery operations. Don't forget maintenance and support programs! Internal Communications. Keep employees informed of the situation and what you... View More
I've been reviewing my 2009 columns in preparation for kicking off 2010. As predicted, we all faced many changes this past year. We've seen paradigm shifts in our government, economy and workforces. We've... View More
Although the global economy may have turned a corner, consumer attitudes and behavior will play a major role in corporate profitability during the recovery. Companies trying to generate new opportunities... View More
Many are pleased to see the passing of 2009, a challenging year by all standards. The majority of the firms Madison Advisors has worked with in the past year have identified that cutting cost is still... View More
Content management systems often are deployed within a single department (such as legal or marketing) and therefore are implemented with a focus on the needs of specific and even isolated audiences. The... View More
Electronic records management (ERM) was originally developed as a standalone application, frequently managing physical items as well as electronic documents. It has subsequently become one of the key elements... View More
An elderly woman in a faded pink track suit recently reminded me why what we do is so important. "Susan" wanted to know if we could make her hospital bill show how much of her treatment would be covered... View More
Everyone has a list of things they would like to do but never get around to doing them. One of mine has been to collect the market size projections of some of the research terms, for any given product... View More
The resiliency of our industry and the overall global markets cannot be denied — no matter the price we might have had to pay on the road back to recovery. Don't get me wrong; the casualties of the... View More
Many organizations are exploring how to utilize social media to collect better customer information, which will, in turn, enable better customer communications, improve customer service, build retention,... View More
Rapidly changing business environments and sharp competition now make it more important than ever to empower employees with an intranet that makes their work more efficient and productive. At the same... View More
There exist very few laws or regulations that provide specific guidance or recordkeeping responsibilities during mergers and acquisitions (M&A) activities. Along these lines, inadequate M&A documentation... View More
There has been a lot of buzz about TransPromo recently, buzz about the concept of customizing common transactional documents like bills and statements with personalized messaging aimed at wooing existing... View More
Most businesses long ago accepted that to compete in the modern world, they were obliged to provide a website with the details of their products and services. However, the static pages of earlier times... View More