“Organizations which unify customer communications management (CCM) and web content management (WCM) will receive higher value and improve customer experience versus organizations that keep CCM and... View More
IBM today announced that it is transforming how organizations engage with business content and make it more usable and interactive across the enterprise to deliver better results and improve decision making.... View More
docSTAR, a division of Astria Solutions Group LLC, an award-winning developer of cloud and on-premises enterprise content management software (ECM), announced today that it has acquired the DocuLex suite... View More
I recently returned from a visit to Call Center World in Europe, one of the largest trade shows covering customer relationship management (CRM), which is transitioning to customer engagement management... View More
Open Text Corporation (NASDAQ: OTEX, TSX: OTC), the preeminent provider of enterprise content management (ECM) software, announced Open Text Semantic Navigation, an innovative tool that helps audiences... View More
There is a lot of talk these days about information governance. There are discussions over the scope, goals and if it is even a real thing. There is not enough discussion around how to do it well. Everyone... View More
EventEvolution Management, Inc., producers of DOCUMENT Strategy Forum, May 13-15, 2014 at the Hyatt Regency, Greenwich, CT are pleased to announce the launch of CONNECT IT Conference. The CONNECT IT Conference... View More
Lexmark’s (NYSE:LXK) Perceptive Software announces the launch of Perceptive Interact for Google Apps which allows users to seamlessly integrate content from Gmail into their business processes through... View More
Microsoft’s SharePoint enterprise content management platform is everywhere. An estimated 80% of the Fortune 500 use it in one form or another. Yet, in our experience, only about one-third of companies... View More
A2iA (@A2iA), an award-winning developer of software for the worldwide data capture, document processing, and payment systems markets, announced it has signed five new A2iA Mobility integration and reseller... View More
In October, I wrote about preparing to switch to digital-first communications. If you are considering digital first, you may be thinking about the implications that it has for both your internal organization... View More
Perceptive Software, creator of process and content management products and solutions, announces the availability of Perceptive Interact for Microsoft Dynamics CRM, Microsoft's customer relationship management... View More
BancTec Inc., a global provider of advanced, high-volume, document and payment processing solutions and services, has enhanced its CenterVision transactional content management platform. The new functionality... View More
etfile, a premier workflow and document management solutions provider, today declares freedom from paper with the launch of OfficeScope. The new cloud-based document management solution improves upon current... View More
An information management policy clearly lays out what kind of data should be kept, what kind should be deleted and establishes a sound, objective method to apply to company-wide data. So, how do you get... View More
News Facts Perceptive Software announces the release of Document Filters 11, the latest edition of the company’s unique Perceptive Search technology that software companies and service providers... View More
Whether teaching, lecturing or just talking about enterprise content management (ECM) with folks, one thing commonly told to me is that the technology is in place, but the findability situation is still... View More
Epiphany! Merriam-Webster defines epiphany as \"a moment in which you suddenly see or understand something in a new or very clear way.\" I have been an IT professional for over 30 years and have seen my... View More
In a recent conversation with a vice president, he threw his hands up in frustration as he told me how exasperated he was trying to figure out the cause of a customer crisis. He pointed at his email screen... View More
The Danish physicist Niels Bohr was right when he said,"Prediction is very difficult, especially about the future." Perhaps at no time in the history of records management has that been more appropriate... View More
