“Organizations which unify customer communications management (CCM) and web content management (WCM) will receive higher value and improve customer experience versus organizations that keep CCM and... View More
Increasingly, each and every interaction between a customer and the organization is ripe with opportunity—if companies are able to leverage content acquired at these crucial touchpoints, which can... View More
Customer engagement management (CEM) is the practice of optimizing the lifetime value of customers. CEM is significantly influenced by customer communication practices and has seen rapid growth and adoption... View More
SDL (LSE: SDL), the leading provider of Global Information Management solutions, announced the general availability of SDL Tridion® 2011, the flagship product of SDL's Web Content Management Solutions... View More
In this age of the Internet of Things (IoT), everything that can be connected will be connected. This means that information and content will be shared in real time between connected things. Behind the... View More
News Facts Lexmark’s Perceptive Software kicked off its annual user conference, Inspire 2014, at the Aria Resort Las Vegas today by announcing the launch of Perceptive Evolution, a scalable, enterprise-class... View More
Of course, all portal vendors would answer \"yes\" to that question. Many will point you to the fact that you can write a responsive portal template that can show portal content on mobile devices, but... View More
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces the immediate availability of the bizhub Connector for Google app to the Konica Minolta bizhub MarketPlace, a user-friendly... View More
Information Builders, a leader in business intelligence (BI) and analytics, information integrity, and integration solutions, today announced that it was positioned as a Visionary in Gartner Inc.’s... View More
In a previous post, I talked about defining the value of your information assets in terms of revenue—how the business makes its money. Well, the opposite is also equally important: the negative costs... View More
A new independent research study titled "Is Process Mapping a Barrier to Innovation?" sheds new light on the vital role a data-centric approach to application development plays in an enterprise's ability... View More
BancTec, a global provider of advanced, high-volume, document and payment processing solutions and services, has launched the latest version of its CenterVision transactional content management platform.... View More
SharePoint has come a long way since its earliest incarnation. What started as a way to improve on file- sharing technology has evolved into one with a complex and powerful collaboration environment. With... View More
There has been a lot of talk about automating the classification of documents and records. Most of the focus is on the accuracy of classification and eliminating errors. Less often, there is a discussion... View More
DocuWare’s information security management system meets all the requirements laid out by international standard ISO/IEC-27001. This was recently confirmed when DocuWare, a global document management... View More
MEGA International, a leader in business transformation solutions, and dtSearch, a leader in enterprise and developer text retrieval products for instantly searching terabytes of text across a broad variety... View More
Avantstar, Inc., a provider of desktop-file-viewing, content conversion and web-content-management software, today announced version 13 of its Quick View Plus® file-viewing software. The newest version... View More
In one of my previous articles, I recognized that electronic document management (EDM) is definitely not a sexy solution for companies. No way can it compare with a fancy enterprise resource planning... View More
Enhanced expectations for information access have fundamentally transformed the enterprise content management (ECM) landscape due to the rapid adoption of mobile devices and services. Today\'s document... View More
According to Forrester's Workforce Technographics US Benchmark survey, Q2 2009, information workers (iWorkers) trust the information and data they find inside their companies almost twice as much as the... View More
