Since the 2008-09 financial crisis, there has been a boon in business and strategy books that use “reputation” in the headline or summary description to try and appeal to a broader audience... View More
All organizations have a strategy. It defines their reason for being and what they plan to accomplish in the long term. It is generally divided into five sections: 1. Mission 2. Vision 3. Values 4. Objectives... View More
We have all been there. The current content management system (CMS) doesn’t seem to be doing the job anymore. People are unhappy, and there doesn’t seem to be any further productivity to be... View More
Here we are in October already, a month known for tricks, treats and scary things lurking about waiting to frighten you. While it is a time for fun and social interactions, it is not a time you want to... View More
Thinking about mobile security keeps me up at night. It probably keeps you up too. On a recent evening, I was browsing the findings of a study by McAfee and Ponemon Institute titled “The Lost Smartphone... View More
Would you characterize yourself as a mobile worker? It is a question that you likely would not have considered just a few short years ago. Historically, the mobile worker was defined based on specific... View More
I recently attended an American Marketing Association meeting. The speaker, Jeff Hayzlett, author and host of C-Suite, spoke about why companies fail and succeed. His headline was \"Adapt, Change or Die,\"... View More
I was just with a company doing a document management feasibility study. As part of the work, I ask about other systems being used and what works or doesn’t work. This client said they had a Salesforce... View More
If you are not a believer in the 100% paperless office, how about taking steps towards achieving a paper-light office? I know based on my first-hand experience that organizations can successfully create... View More
I’m not good at keeping promises to myself. On the contrary, I’m good at keeping promises to other people; ask me to try and pick up Almond M&M\'s on my travels, and I’ll move heaven... View More
Whoosh!!!!!! Was that the sound of your customers or technology passing you by? If you’re still printing and mailing the majority of the communications and interactions that you have with your customers,... View More
Boardrooms are abuzz over big data; mobile applications are the order of the day; the first wave of enterprise resource planning systems is due for an upgrade. Without a doubt, information technology (IT)... View More
Information governance is a term that has been bandied about for some time now. However, as an action item for a CIO, until recently, it remained near the bottom of the list. This view has slowly been... View More
Question: When creating a strategy, what’s the difference between the tactical side of the strategy or the strategic side? How do I determine what’s really important? JOHN KNOTTS @johnrknotts... View More
\"The only thing that is constant is change.\" This saying has been used throughout the ages. However, as technology infiltrates the business world, change becomes more rapid. New innovations in hardware... View More
Question: How do you partner with the IT/development resources for your capture platform during the process of designing or optimizing forms? JOHN KNOTTS @johnrknotts So, this is a tactical solution to... View More
As the economic recovery progresses, organizations continue to seek ways to control costs and boost employee productivity in order to grow or maintain profits. At the same time, the savvy organization... View More
There is a lot of buzz growing once again about information governance and the importance of organizing information to align with compliance requirements and findability. This is not a new concept nor... View More
Question: Can you give an example of what a strategic framework for a document strategy would include? What are some short-term and long-term goals? JOHN KNOTTS @johnrknotts I explain in my blog post,... View More
Last month, I wrote about seven areas which are positively impacted when companies migrate customers from paper to eDelivery and eBilling. This month, let’s focus on the environment. Businesses are... View More
