Home /Result for tags: "Customer Experience"
April 1 2014
Oct. 30 2011
As the emphasis on electronic discovery continues to grow in the legal community, there remains one issue that, for the most part, continues to elude mainstream awareness, and that is the problem of ensuring... View More
Sept. 26 2014
The image capture market encompasses so many applications: cameras, digital copiers, imaging equipment, scanners and more. These applications are now ubiquitously applied in mission-critical roles across... View More
Sept. 19 2014
The farther we’ve come, the farther it seems we have to go. It wasn’t all that long ago that the people in your print operations couldn’t tell exactly how a specific document would look... View More
March 11 2015
At the risk of offending everyone, why have you made a concerted effort to get all of your paper documents into electronic form but still print out signature documents and send them via costly snail mail?... View More
April 15 2010
Warmth is finally returning to the country and to the enterprise content and records management (ECRM) market. For vendors and end users, this means turning their attention to industry trends, new technologies... View More
Feb. 17 2015
I keep being asked to go to all sorts of companies in order to lift my wand and say a couple of magic words, and at this moment, everything should change in the company: People would have instant access... View More
May 22 2014
So much attention is paid to the bring your own device (BYOD) phenomenon and trends around mobile device deployment and adoption in the workplace. Mobile devices are already changing the way we work—and... View More
Aug. 24 2009
The acquire-serve-grow customer life cycle discussed in the previous paper continues to be just as valid as your web management strategies evolve and your web presence becomes more engaging, interactive... View More
May 5 2015
When it comes to e-delivery, sometimes, I think the Postal Service is its own worst enemy. I recently met with a friend who is a large-volume mail processor. He is experiencing delivery delays and uncooperative... View More
Jan. 21 2015
Do you remember when the first iPad became available? Do you remember the conversations you had with your colleagues about it? I do. I recall the buzz around the office: There was a lot of excitement;... View More
July 11 2013
OfficeScope, a cloud-based document management solution designed to empower paperless organizations, will be showcased at the upcoming Massachusetts Association of School Superintendents’ Executive... View More
April 6 2012
Solimar Systems, Inc., a leading global provider of production printing and secure document delivery solutions, announced the release of SOLsearcher Enterprise (SSE) version 3.4. SSE 3.4 is a powerful... View More
Jan. 13 2015
What do JPMorgan Chase, Home Depot, Target, Adobe, TJX and Sony all have in common? They have all been hacked and have given up tens of thousands or millions of records containing credit/debit cards, email... View More
July 28 2015
Disruption has become the new industry buzzword these days. At every conference I’ve attended this year, “disruption” or “digital disruption” finds its way into the keynote.... View More
Jan. 5 2015
In October, I wrote about the IDC Print and Document Management (PDM) MaturityScape. The IDC MaturityScape provides a model that enables an organization to assess its print and document management maturity,... View More
Aug. 30 2010
I am going to just step up and admit to having watched an entire infomercial. In my defense, and despite the compelling and irresistible siren's call to convert random produce into healthy juice for three... View More
June 17 2015
It is fascinating that more and more people are going to universities to gain specialized skills in all sorts of different areas, as well as moving onto master’s and doctorate degrees, which require... View More
March 26 2014
It’s not debatable; the digital world is expanding faster than most of us can keep up with. The trends all show an accelerating growth in the connected world. Gartner estimates that worldwide device... View More
Feb. 6 2015
AirSpring Software announced today that MacLellan Services Inc., a provider of critical process and facilities services to the automotive industry, has chosen airSpring’s intuitive browser-based... View More