Home /Result for tags: "Customer Communications Management"
Sept. 17 2015
If 2016 is anything like every other year, your news feed in the new year will start off with tweets, posts and articles about “Trends in Communications for 2016.” For all the buzz on the... View More
Aug. 17 2015
In an earlier post, I discussed the growing importance of workplace experience for the largest demographic in organizations today—millennials. Wanting a collaborative work culture and prioritizing... View More
Aug. 19 2015
The GMC team is having many discussions lately about the future of communications, and we started talking about the exciting short- and long-term communication opportunities of wearables, Internet of things,... View More
Sept. 8 2015
Recently, Striata, a global customer communications specialist in secure document delivery, electronic communications and e-marketing solutions, reported on the impact of e-billing on recurring payments... View More
Sept. 16 2015
For the past 12 months, Dr. Joe Webb, director of WhatTheyThink's Economics and Research Center, has been detailing a significant uptick in commercial printing shipments over year-ago numbers. In his... View More
March 10 2010
A necessary nuisance, or a fantastic opportunity? Well, it's all in how you look at the potential in your statements to connect with your customers. In an era when most organizations are hell-bent on pushing... View More
Oct. 20 2011
Though not yet ubiquitous, the odd-looking pattern of squares and dots that make up the Quick Response (QR) code are popping up in more places and on more media with each passing day. Most major advertisers... View More
March 5 2014
It’s undeniable: The market trend toward multi-channel communications and integrated customer experience is accelerating at an increasing pace. Organizations are rushing to keep up with the demand... View More
Sept. 23 2014
One hot, new enterprise trend is mobile content management (MCM). Some will argue that “it’s just content management” and you don’t need the mobile descriptor. However, I believe... View More
March 17 2015
We have recently seen explosive changes in the healthcare industry. With governmental legislation, healthcare went from being an industry with a built-in customer base to one in which hospitals, insurances... View More
July 27 2015
Improving customer experience is a key priority for enterprises today. To improve something, you need to have the ability to measure it. Based on your objective, measurement methodologies for customer... View More
July 3 2014
Compart and Ricoh have entered into a reseller partnership for northern Europe. The contract was signed at the beginning of this year. In addition to its own products, Ricoh will sell Compart's multi-channel... View More
March 5 2012
EventEvolution Management Inc., producers of DOCUMENT Strategy Forum, is pleased to announce it will produce the first-ever Analyst Day as part of its general conference program, which will take place... View More
Feb. 9 2015
Around the world, corporate brands are being activated like never before, replacing product claims with family values and cultural relevance in 2014 global platforms, like the Sochi Winter Olympics and... View More
June 25 2014
Information is the lifeblood of any organization, which is why so many businesses invest significant time, money and resources around content management systems. Understanding how information moves throughout... View More
May 16 2014
Many of the large insurance and financial services firms send as much as 100 million pieces of billing and statement mail each year. All are trying to reduce their print and mail expense budgets by going... View More
June 18 2015
Taylor Corporation has acquired the assets of NEPS, LLC as an integral part of a long-term plan to broaden its portfolio of innovative technology solutions for its customers. The synergies between several... View More
Sept. 7 2010
March 25 2012
The electronic document management system (EDMS), as we know it, has been available for almost 20 years. In the early days, all projects involved simple, out-of-the-box deployments or customized projects.... View More
April 30 2014
Surprise! Your company is not the center of the universe. Unfortunately, too many companies think of themselves as being the center of their customer\'s universe. While this “may” be true for... View More